About Us
Randy Staggs started Staggs Plumbing in 1990, long before the internet and social media became important tools in finding a good plumber.
While the way people find Staggs Plumbing may have changed through the years, there are some fundamentals about the company that have endured. One of those fundamentals is customer service. If you are a customer of Staggs Plumbing, we want you to be a raving fan of the company. Why? Because happy customers become repeat customers, and happy customers refer their friends and family to us. Everyone wins!
Our Company
Another way Staggs Plumbing is improving the customer experience is through the use of technology. Staggs Plumbing is totally paperless–we use a web-based scheduling system that allows us to send emails and texts to customers when a service call has been scheduled, when a plumber is on the way, when we have started or completed a job, and when payments are made. Our plumbers carry tablets and smart phones where they can access their daily schedules, write estimates, create invoices and accept payments–all while in the field, without paper. Our customers love the updates about the status of their service call, and we love the ability to monitor the status of all of the jobs going on each day.
A second fundamental of Staggs Plumbing is in how Randy treats his staff. As a Christian man, Randy wants every person that works at Staggs Plumbing to feel valued and respected. When people like to come to work, they take pride in their work. So taking care of his plumbers is important to him–Randy wants every Staggs Plumbing plumber to make a good living and be able to take care of their family, without having to work a ridiculous amount of hours to do so. Treating customers and staff well is the reason Staggs Plumbing is the growing business it is today.
What You Can Expect with Staggs Plumbing
1. Experienced Plumbers
Serving the Dallas metroplex since 1990, we have a team of highly qualified and experienced plumbing experts. We have offices in Plano, Texas and Rockwall, Texas that dispatch our plumbers to all cities within about a 30 mile radius. Refer to the service area pages for covered cities in north Texas.
Staggs Plumbing’s expert team will handle any home plumbing repair or plumbing fixture you may need. For example we can help you with:
- Clogged drains
- Backflow
- Slab leaks
- Frozen pipes
- Water heater installation
- Leaking faucets
- Burst pipes
- Faulty garbage disposals
- Clogged sinks
- Blocked toilets
- Leak detection
- Sump pump failure
Any other plumbing repair service you may need – We do it all, and no job is too small!
2. Cost Effective Plumbing Services
When you have a plumbing problem in your home or commercial building, a few people make the mistake of choosing a plumber based on price. However, they run the risk of having a major problem in the future if the job was not done with the highest level of quality, leading to larger expenses. What they would have spent in the first place by choosing experienced plumbers like those at Staggs Plumbing is now a lot less than their total cost by going the cheap route.
Remember, homeowners associations and building insurance may cover the cost of repairing plumbing issues. If you carry a home warranty policy, repairs to plumbing fixtures may be covered for a nominal cost. It’s worth checking with your insurance agent or home warranty company to see what’s covered.
3. The Right Equipment
We are not only equipped with knowledge, but also with state-of-the-art tools, suitable for any type of job or project. Being more complex and serving more users, commercial systems obviously require stronger and bigger tools in comparison to smaller-scale residential systems. Well acquainted with both types of systems, Staggs Plumbing’s professionals have the tools required to fix any plumbing predicament.
More to Love
4. Trustworthy Experts
Staggs Plumbing has an A+ rating with the Better Business Bureau and hundreds of 5 star ratings from happy customers, some of whom are your neighbors. Before you call a plumber, check their reviews. You can find our Angie’s List reviews here. Over 200 and increasing every week!
5. Respect for Your Property
Will the people coming into your home or place of business respect your surroundings? There is nothing worse than people coming in with muddy work boots making a mess of the place. Dogs and cats in the house? We make sure to be aware of your pets and keep them safe from our work area.